Few institutions offer online classes solely
for technical support training. However, information technology (IT)
programs provide relevant training in the use and support of
business-related computer systems and data communication networks, and
businesses often have online technical support training classes for
their specific software applications and hardware.
Online information technology classes are usually part of programs
leading to an associate or bachelor's degree in information technology.
These classes may also lead to an advanced credential such as a master's
degree in career and technical education. Diploma programs for PC
support specialists are available from some schools and businesses.
Students may also take online IT classes to complete programs that lead
to a professional certification, such as the Microsoft Certified Desktop
Support Technician.
General Requirements for Online Courses
Even though some classes begin with the fundamentals, others require prior knowledge of one or more programming languages,
computer
hardware, software programs and operating systems. Computers may need
to have an updated browser, DVD player, microphone, headphones and word
processor. QuickTime and Adobe Reader software may also be necessary.
Students are often required to have high-speed Internet access,
firewalls and security protection plans.
Sample List of Online Technical Support Courses
Technical Support for Hardware Course
Students taking this course learn to diagnose problems, troubleshoot
issues and offer repair solutions for hubs, servers, routers, remotes,
switches and other hardware. Routine, planned and preventive maintenance
schedules are demonstrated. In addition, this course introduces
students to leading edge devices, such as those required for wireless
technology.
Fundamentals of Computers and Computing Course
This course introduces students to basic computer history and theory,
as well as functions. Students install hardware and software, identify
physical components, disassemble computers and make repairs. The
underlying principles of user interface, architecture, configuration and
security are also presented.
Advanced Computer Operating Systems Course
Students learn to configure and maintain more advanced operating
systems, networks and databases in this course. Memory, advanced
software architecture and multiprocessor systems are also covered.
This course teaches students technical support tools to protect
computers, networks and information by preventing security breaches and
recovering lost or hijacked data. Students learn to support security on
specific platforms and applications, such as Windows and Linux.
Responses to hacker threats, malware, system intrusion and ethics are
also addressed.
Basic Communication and Customer Service Course
Students in this course build on their technical knowledge by
learning active listening, critical analysis and problem-solving skills.
The course also teaches students effective oral and written
communication skills by stressing grammar, presentation, syntax and
vocabulary.
No comments:
Post a Comment