Individuals can develop the skills needed to
provide customer care in a professional setting through online training
programs. Certificate programs are available that teach students to
relate positively to customers, whether on the telephone on in person.
Customer service skills are also taught as part of an online
undergraduate program in business administration.
Online Customer Rep Training
Though rare, and for a fee, an online training program helps students develop and sharpen the skills needed to provide resolution to customers' concerns. Students learn through online interactive coursework, Power Point and online videos.. Graduates may receive a certificate acknowledging completion of the program.Online Customer Rep Training Coursework
Online courses teach students the skills needed to build a rapport with customers on the phone or in person. Online coursework can include training in:- Telephone and email etiquette
- Problem Solving
- Listening
- Anger Dissolution
- Goal Setting
Online Associate's Degree in Business Administration
This 2-year degree program builds the foundation for understanding standard business practices. Students may receive training in customer relations as part of an overall program in business administration or get to choose customer service as a specialized focus of study. Students may begin careers in business after completion of this program or continue their studies in a bachelor's degree program, which can be found online as well.Online Associate's Degree in Business Administration Coursework
This program, offered entirely online, offers learning through interactive and flexible program scheduling. In addition to coursework applicable to customer service, students may also may take general business courses in:- Business Computing
- Accounting and Finance
- Statistics
- Economics
- Business Law
- Business Management
Online Bachelor of Business Administration in Customer Care Management
This 4-year online degree program develops students' fundamental knowledge of business while focusing on customer care. Students are taught the importance of developing strong customer service skills while studying the legal ethics involved and learning how to develop a quality assurance plan, among other areas of study.Online Bachelor of Business Administration in Customer Care Management Coursework
Students in this program learn through online class programs and textbooks. Coursework includes general education courses, core courses in business administration and specialization courses in the following areas related to customer service:- Business leadership
- Service operations
- Quality assurance
- Management in the workplace
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