The most common online computer support
specialist degree program is available at the associate's degree level,
but bachelor's degrees are available as well. These programs prepare
students to help customers work through their computer problems
step-by-step.
Online Associate's in Computer Support Specialist Degree Overview
Online associate's degree computer support specialist programs train students in information processing, software design and development, networking and computer languages. While there are typically no specific requirements beyond a high school diploma or GED, some computer support specialist programs recommend students have training in algebra. Online computer support specialist degree programs equip students to help maximize a company's time and profits by keeping employees at work despite any computer issues that may arise. Some software and hardware companies offer certification in specific areas of computer support.Program Information and Requirements
While some associate's degree programs in this field may be completed entirely online, others are hybrid programs. Hybrid programs allow some courses to be taken online, while other courses are taken on campus in a traditional classroom. Some hybrid programs have more than one campus location for their students' convenience. Online associate's degree computer support specialist programs usually take six quarters to complete.As online computer support specialist degrees emphasize end-user support and help desk training, some specialized software may need to be purchased. Students become familiar with the hardware and software programs they will use in the workplace. Students may also need to watch online video streaming lectures and can ask questions through e-mail and class message boards.
List of Common Courses
Online associate's degree computer support specialist programs train students in the functions and maintenance techniques of various information systems, software and hardware. General education credits must also be earned in order for students to successfully complete an associate's degree program.Microsoft Windows Course
Students enrolled in this online course learn how to properly install, maintain and troubleshoot Microsoft Windows operating systems and software.Information Technology Course
An online information technology course instructs students in solving real computer problems. Students can communicate and troubleshoot problems with other students and the instructor through instant messenger.Customer Service Course
The online customer service course trains students to effectively communicate with various types of callers and online customers. Students learn the protocols for effectively handling difficult situations.Career Information
The U.S. Bureau of Labor Statistics anticipates a faster-than-average job increase for computer support specialists in the coming years (www.bls.gov). Most of these opportunities are going to be with companies that provide information service technology to companies. The BLS also stated the 2009 median wage for computer support specialists to be $44,300.Online Bachelor's Degree in Computer Support Specialist Overview
Online bachelor's degree computer support specialist programs prepare students to provide customer assistance in the fields of network security, computer information systems and data recovery. Some online bachelor's degree programs include specific certifications, such as A+ or Network+ certification. Although typically not required, students who have earned an online associate's degree as a computer support specialist may transfer credits to the bachelor's degree program.Program Information and Requirements
Since online bachelor's degree computer support specialist programs train students in various aspects of computer operation, certain hardware or software requirements may exist. Students enrolled in this program study mainframes, personal computers and computer networks; therefore, access to different types of computers may be required. Students seeking a degree with a built-in certification option may need special software to complete program requirements.Prior to enrolling in an online bachelor's computer support specialist degree program, students should contact a school advisor to determine what computer specifications are needed. If students need certain software or equipment, the advisor may be able to direct them to a nearby library or computer lab where students could use the necessary equipment. Courses may be scheduled or self-paced, and students need to have an e-mail account to submit homework and receive assignments.
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